To ensure a smooth and transparent shopping experience, we would like to explain clearly how the SKU system works on the Atelyia official website and DHgate.
When you browse a product on the Atelyia official website and click the “Buy Now” button, your phone or browser will automatically redirect you to the corresponding product page on DHgate. Each product on Atelyia has a one-to-one matching SKU code with its DHgate listing. This SKU is the key identifier that connects the two platforms.
You may notice that the product images shown on the Atelyia official website are different from those displayed on DHgate. Please rest assured—this is intentional. Due to DHgate platform policies and intellectual property restrictions, real watch images are not allowed to be displayed there. To comply with these rules, alternative images are used on DHgate. However, the SKU code remains exactly the same across both platforms.
As long as the SKU you purchase on DHgate matches the SKU shown on the Atelyia official website, we will ship the exact product corresponding to that SKU as displayed on Atelyia. The SKU guarantees product accuracy, including model, size, configuration, and details.
How do I know which product I purchased after payment?
After completing payment on DHgate, you can find your SKU code in the order details within the DHgate app. Simply copy this SKU and search for it on the Atelyia official website to confirm the exact product you ordered.
How can I track my shipment?
Once your order is shipped, the tracking number will be automatically updated in your DHgate order. You can track the entire shipping process directly within the DHgate app.
How can I contact customer service after purchase?
You can contact us directly through your DHgate order messages, or reach us via WhatsApp listed on the Atelyia official website. If you have any questions at any time, feel free to contact us—we’re always here to help.
